FAQs

1. My package says delivered, but I didn’t receive it.

Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!

If you do not receive your order in a couple days, please email our Customer Care team: customer@hellolagirl.com, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)

2. How are shipping rates calculated?

Free shipping over $50 in the U.S.