1. My package says delivered, but I didn’t receive it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
If you do not receive your order in a couple days, please email our Customer Care team: firstname.lastname@example.org, within 14 days of the last tracking update, with your order number and tracking information so that we may assist you further! :)
2. How are shipping rates calculated?
Free shipping over $50 in the U.S.
SUNBIT sign was established in 2010, focused on manufacturing led neon flex, led neon signs.
Adhering to the concept of quality first, service first, Sunbit has sold more than 50,000 neon signs to the world which are widely used in brand logo, store signs, wedding scenes, home decoration, shopping mall, hotel decoration, events and so on.
Every neon sign is devoted by our efforts, carefully designed by designers and carefully produced by workers.
We have over 50 distributors all over the world. Factory covers an area of more than 1000 square meters, more than 20 production workers, and 4 designers.
We can provide logo cartons for free, OEM& ODM are welcomed. Do Drop Shipping. We also have SAA, UL, CE, ROHS or Meanwell power supplies.
We offer a 2 year warranty. Any quality problem within 2 year, we will replace a new one for free.
We sincerely and warmly look forward to all customers' enquiries, and hope that our high quality products and efficient services will satisfy you.