18K Gold Plated Snake Clavicle Chain Necklace

Confirm

A confirmation email will be sent to you once the order needs authorization. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

Processing

It usually takes 1-2 business days for processing your order，while some items may take longer than expected. 

Shipping

US Free shipping on orders over $50.

International Free shipping on orders over $150.

It usually take 2-5 business days for shipping your package.

Please note:

• Total Delivery Time = Processing Time + Shipping Time
• All estimated/typical delivery time are derived from real world data collected from past orders. They are approximate times for reference only.
• Shipping times will be affected during public holidays; manufacturers and couriers will limit their operations at these times. This is outside our control. Normal service resumes immediately after each holiday.

Contact Us

If you have any further questions, please contact our customer services at hellolagirlbusiness@gmail.com

Order Cancellation

If you want to cancel the order, please contact us and provide your order number and state the reason.

a. We will NOT accept order cancellation request if the orders have been shipped. Please apply for return after receiving the package.
b. Generally, you will receive a refund within 1 to 7 business days. (If no refund is received within 14 days, please contact us via email)

Returns & Refund

We’re bummed if you’re not 100% satisfied with the items you received, and we gladly accept returns & exchanges within 14 business days of receipt for most items in new condition.
1. Please send an email to hellolagirlbusiness@gmail.com, indicating the item(s) you would like to return and the reason.

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing. 

3. Most returns are processed within 7 business days after we receive your package. Once your refund has been issued, you will receive a confirmation email.

Return Conditions
1. You have 14 business days to decide if an item is right for you, if you would like to return or exchange the item(s) please contact us within 14 business days of receipt.

2. Return shipping fees are at the customer's own expense.

3. The following item(s) cannot be returned or exchanged: Underwear, Special discount item(s) and any ON SALE item(s) are not refundable. 

4. We will check every item carefully when we send out, if we send the damaged, or the wrong size item(s), we accept returns and do not require customers to pay shipping fees.

5. If need to return or exchange, please return the free gift together.

6. Hello.LA.Girl does not accept any return on merchandise that has been washed, worn, or damaged after receipt or missing the original tags. Any product that is damaged upon receipt must be reported to Customer Service within 48 hours of delivery and provide pictures or return might not be approved.

7. Items with non-returnable marks and free gifts cannot be returned.

8. We do not accept returned items that have been sent back without proper returns requests.

9. We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost.

10. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non-HelloLAGirl products.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Return AddressPlease contact our Customer Service if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Note:

Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.